The Clubhouse Casino Terms And Conditions
These Terms and Conditions govern your access to and use of The Clubhouse Casino website, games, and related services (together, the “Services”). They are designed to explain how the Services work, what you can expect from us, and what we expect from you as a player.
Please read these Terms and Conditions carefully before creating an account or placing any wager. By using The Clubhouse Casino, you confirm that you understand and agree to be bound by these terms.
Acceptance of Terms
By accessing, registering with, or using The Clubhouse Casino, you agree to these Terms and Conditions as they apply at the time you use the Services. If you do not agree, you must not create an account or continue to use the Services.
Where additional rules apply (for example, game rules, bonus terms, or payment method conditions), those rules form part of your agreement with The Clubhouse Casino and apply alongside these Terms and Conditions.
Eligibility
You may only use The Clubhouse Casino if you are legally allowed to do so in your location. The Services are intended for players in Australia, and it is your responsibility to ensure your participation is lawful where you are.
- You must be at least 18 years old to register and play.
- You must provide accurate personal information and keep it up to date.
- You must not be acting on behalf of another person or using someone else’s payment method or identity.
If we reasonably believe you are ineligible, we may restrict access, suspend your account, and request verification before allowing further play or processing withdrawals.
Account Registration
To use real-money features, you must create an account. You are responsible for maintaining the confidentiality of your login details and for all activity on your account, whether authorised by you or not.
- Only one account per person, household, and shared device environment is permitted unless we explicitly approve otherwise.
- Account details must match the true identity of the account holder.
- You must not sell, transfer, or otherwise assign your account to any third party.
Please notify us promptly if you suspect unauthorised use of your account. We may require you to reset credentials and complete additional checks to protect you and the integrity of the Services.
Verification
To protect players and to help prevent fraud, we may require identity and payment verification at registration, before processing a withdrawal, or whenever activity appears unusual. Verification requests may include (where appropriate) proof of identity, proof of address, and evidence of payment method ownership.
Until verification is completed to our satisfaction, we may:
- limit deposits or wagering;
- restrict bonus eligibility;
- delay or decline withdrawals;
- temporarily suspend account access.
You agree to provide requested documents promptly and in a readable format. If you do not provide information within a reasonable timeframe, we may treat the account as non-compliant and apply restrictions to protect the platform.
Deposits
Deposits must be made using payment methods that you are authorised to use. The minimum deposit at The Clubhouse Casino is $A20, unless a higher minimum applies to a specific payment method.
Important deposit principles:
- We may apply security checks to deposits and may refuse a transaction that appears high risk or unauthorised.
- Deposits are generally credited when received and confirmed by the payment provider; timing can vary by method.
- It is your responsibility to ensure deposit information is accurate. Incorrect details may result in delays or failed payments.
Any applicable fees charged by your bank or payment provider are your responsibility unless we state otherwise. If a deposit is reversed or charged back, we may reverse related gameplay activity and restrict the account while the matter is reviewed.
Withdrawals
Withdrawal requests are processed to the extent permitted by our security and verification requirements, and subject to internal review. For your protection, withdrawals are typically sent using the same payment method used for deposits, where feasible.
General withdrawal conditions
- You must have completed any required identity and payment verification before a withdrawal can be approved.
- We may request additional checks if account activity suggests risk, including where multiple payment methods were used.
- Withdrawals may be voided or delayed if there are unresolved chargebacks, disputes, or suspected unauthorised transactions.
Fair play and wagering integrity
If we reasonably determine that an account has been used to gain an unfair advantage (for example, through prohibited strategies, collusion, or bonus abuse), we may withhold, adjust, or cancel winnings to the extent permitted by these Terms and Conditions and applicable rules. Any such decision will be based on available data and the specific circumstances.
Bonuses
The Clubhouse Casino may offer promotions such as welcome bonuses, reload bonuses, free spins, cashback, or tournaments. Each promotion will have its own rules, which may include wagering requirements, maximum bet limits, game contributions, time limits, and withdrawal caps.
Unless stated otherwise in the promotion rules:
- Bonuses are limited to eligible players and may not be available in combination with other offers.
- Bonus eligibility may depend on verification status, payment method, and responsible gambling checks.
- We may decline, revoke, or adjust bonus awards where we reasonably suspect misuse or where terms were not met.
If a conflict arises between these Terms and Conditions and a specific promotion’s rules, the promotion rules apply only to that promotion, and these Terms apply to everything else.
Acceptable Use
You agree to use The Clubhouse Casino for personal entertainment and in a manner that is lawful, respectful, and consistent with these Terms and Conditions. You must ensure that the device and internet connection you use are secure and that you do not expose the Services to malware or unauthorised access.
- Play only for yourself, using your own funds and your own account.
- Follow the rules of each game and any stated tournament or promotion conditions.
- Communicate with support and other users (where available) in a respectful manner.
Prohibited Activities
To protect players and the integrity of gameplay, the following activities are prohibited and may result in corrective action, including account suspension or closure:
- Fraud, attempted fraud, or use of stolen payment methods.
- Chargeback abuse or knowingly disputing legitimate transactions.
- Collusion or coordinated play intended to manipulate outcomes.
- Use of bots, scripts, automation tools, or any software that influences gameplay or platform functionality.
- Exploiting errors, bugs, or delays (including using known faults to place bets or claim bonuses).
- Creating multiple accounts to obtain bonuses or to avoid restrictions or limits.
- Any activity intended to launder funds or obscure the origin of money.
If you become aware of a technical or security issue, you must stop using the affected feature and report it. Continuing to exploit an issue may result in forfeiture of related benefits.
Intellectual Property
All content on The Clubhouse Casino, including text, branding, logos, software, design, and platform features, is owned by or licensed to us and protected by applicable intellectual property laws. You may not copy, modify, distribute, transmit, or create derivative works from the Services without our prior written permission.
You are granted a limited, personal, non-exclusive, non-transferable right to access and use the Services for lawful entertainment purposes, subject to these Terms and Conditions.
Limitation of Liability
The Clubhouse Casino aims to provide a stable and enjoyable experience, but the Services are provided on an “as available” basis. To the extent permitted by applicable law, we do not guarantee uninterrupted access, error-free operation, or that the Services will be free from technical faults.
To the extent permitted by law, The Clubhouse Casino will not be liable for indirect losses such as loss of profits, loss of business, loss of data, or reputational harm arising from use of, or inability to use, the Services. Where liability cannot be excluded, it will be limited to the minimum extent allowed.
Game malfunctions, communication errors, and system outages may occur. If a bet is accepted or settled incorrectly due to a verified technical issue, we reserve the right to correct the error, including voiding affected bets and recalculating balances in a fair manner consistent with the recorded evidence.
Account Suspension
We may suspend, restrict, or close your account if we reasonably believe it is necessary to protect you, other players, or The Clubhouse Casino. This may include situations involving suspected prohibited activity, security concerns, verification failures, or breach of these Terms and Conditions.
During a review, we may:
- freeze withdrawals or gameplay while checks are completed;
- request further information or documentation;
- remove bonuses or promotional winnings where terms were not met.
If your account is closed, any remaining balance will be handled in accordance with these Terms and Conditions, subject to verification, fraud review, and any applicable restrictions related to chargebacks or disputes.
Privacy
The Clubhouse Casino processes personal information to operate the Services, provide customer support, manage payments, prevent fraud, and support responsible gambling measures. We aim to collect only what is needed for legitimate operational purposes and to keep it secure using appropriate safeguards.
Your information may be shared with service providers that support payments, verification, security, analytics, and platform delivery. We do not sell personal information as a business model. Where cross-border processing is necessary (for example, when using international service providers), we take reasonable steps to ensure appropriate protections are in place.
You should review the privacy information available on the platform for details on what we collect, how it is used, and how you can request access or corrections.
Responsible Gambling
The Clubhouse Casino supports responsible gambling and encourages you to treat gaming as entertainment, not as a way to make money. If you feel that gambling is becoming a problem, take action early and seek help.
- Set personal limits and stick to a budget you can afford.
- Take regular breaks and avoid chasing losses.
- Do not gamble when stressed, tired, or under the influence of alcohol or drugs.
- If available on your account, use tools such as deposit limits, session limits, cooling-off, or self-exclusion.
If you are in Australia and need free, confidential support, you can contact Gambling Help Online via https://www.gamblinghelponline.org.au/.
We may take reasonable steps to intervene where patterns of play suggest risk, including reminding you about tools and support resources or applying account restrictions where appropriate.
Amendments
The Clubhouse Casino may update these Terms and Conditions from time to time to reflect changes in the Services, operational needs, or security practices. The version displayed on the website is the version that applies when you use the Services.
If changes are material, we may provide additional notice through the platform. Continued use of the Services after an update means you accept the revised Terms and Conditions. If you do not accept the changes, you should stop using the Services and request account closure in accordance with the procedures available on the site.
Contact Information
If you have questions about these Terms and Conditions or need assistance with your account at The Clubhouse Casino, please contact our support team at [email protected].
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